Shipping Policy


Shipping Policy

We want your order to arrive smoothly, beautifully, and with clear communication along the way.

Below, you’ll find everything you need to know about order processing, delivery estimates, tracking, and shipping support.

Order Processing Time

Orders are typically processed within 1–2 business days after they are placed.

Ships From the U.S.

Your order ships from within the United States for a smoother delivery experience. Once your order has shipped, standard delivery typically takes 3–7 business days, depending on your location and the carrier.

Support Along the Way

Our team is here to help if you have questions about your order.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

A quick note: During holidays, launches, promotions, or high-volume periods, processing times may be slightly longer than usual.

Where We Ship

Solenna now ships worldwide.

All Solenna orders are prepared and shipped from within the United States. We ship across the U.S., including Alaska and Hawaii, as well as to select international destinations around the world.

International shipping rates and delivery times may vary depending on your location and will be shown at checkout.

Shipping Rates

We offer complimentary standard shipping within the contiguous United States.

Orders shipping to Alaska and Hawaii may be subject to a flat shipping fee, which will be shown at checkout before payment.

International shipping rates are calculated at checkout based on your delivery location. Customers are responsible for international shipping costs, as well as any applicable customs duties, taxes, or import fees.

Estimated Delivery

Once your order has shipped, standard delivery typically takes 3–7 business days, depending on your location and the carrier.

For international orders, delivery times vary by destination, carrier, and customs processing. Estimated shipping options and rates will be shown at checkout.

Delivery timelines are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear after your package has been scanned by the carrier.

Shipping Address Accuracy

Please make sure your shipping address is correct before placing your order.

Once an order has been processed or shipped, we may not be able to update the delivery address.

If you notice an error in your shipping address, please contact us as soon as possible at support@shopsolenna.com.

Delayed or Missing Packages

If your tracking shows that your package has been delivered but you have not received it, please check around your delivery area, mailbox, front desk, building mailroom, and with household members or neighbors.

If you still cannot locate your package, contact us at support@shopsolenna.com and our team will do our best to help you look into it.

Damaged or Defective Items

Every belt and buckle is carefully inspected before packing.

If your item arrives damaged or defective, please contact us within 7 days of delivery at support@shopsolenna.com with your order number and clear photos of the issue so our team can help.

High-Volume Periods

During holidays, promotions, launches, or other high-volume periods, processing and delivery times may be slightly longer than usual.

We appreciate your patience and will always do our best to get your order to you as quickly as possible.

Questions About Your Order?

Need help with your order? Our support team is here to help.

Please email us at support@shopsolenna.com with your order number, and we’ll be happy to assist.