Returns & Exchanges
Your Experience Matters
We want you to love your purchase and feel confident from the moment it arrives.
If something is not quite right, eligible items may be returned within 30 days of delivery.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
Complimentary Returns
We offer complimentary returns within the United States on eligible items.
Expert Support
Our team is here to help if you need additional support.
Return Eligibility
To qualify for a return, the belt must be:
- Untrimmed and unaltered
- In original condition
- Returned within 30 days of delivery
Complimentary Returns
We offer complimentary returns within the United States on eligible items.
Refunds are processed within 1–2 business days after your return is received and inspected.
Once issued, it may take 5–10 business days for the refund to appear on your original payment method, depending on your bank or card provider.
Exchanges
We want you to end up with the piece that feels right for you.
At this time, the fastest way to receive a different item is to return your eligible item first. Once your return is accepted, you can place a new order for the style, color, or set you prefer.
This helps make sure your new selection is processed quickly and avoids delays while your return is being reviewed.
As a reminder, belts must be untrimmed, unaltered, in original condition, and returned within 30 days of delivery to be eligible.
Before You Trim
Each strap comes in an extended 59-inch length for a more flexible fit, giving you the option to customize if needed.
We recommend trying it on first before making any adjustments, and trimming gradually to avoid cutting too much.
Once a belt has been trimmed, it is no longer eligible for return.
Quality Standards
Every belt and buckle is carefully inspected before packing.
Due to the handmade finishing process, slight variations in finish, texture, or embellishment may be present. These are a natural part of the product and are not considered defects.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@shopsolenna.com with your order number and photos, and we will take care of it promptly.
Starting a Return
To request a return, please email support@shopsolenna.com with your order number. If approved, we will send you return instructions.
Please do not send items back without contacting us first.
Need Additional Help?
If you can’t find what you need, we’re here to help. Just send us an email at support@shopsolenna.com and we’ll get back to you as soon as possible.